Shipping ,Returns,Contact
Shipping Policy
Thank you for shopping with Dandelion & Dust. We are committed to providing you with quality products and reliable shipping.
Processing Time
Orders are typically processed within 2–5 business days after payment is confirmed. Processing times may vary during holidays or high-demand periods.
Shipping Time
Estimated delivery times:
- United States: 7–15 business days
- International: 10–25 business days
Please note that delivery times are estimates and may vary depending on carrier delays, customs, or weather conditions.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Incorrect Address
Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by customers.
Lost or Delayed Packages
If your package is significantly delayed or lost in transit, please contact us at [Your Email Address], and we will assist you.
Return & Refund Policy
At Dandelion & Dust, customer satisfaction is important to us.
Returns
We accept returns within 14 days of delivery for eligible items.
To qualify for a return:
- Items must be unused, unworn, and in original condition
- Items must include original packaging
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Personalized/custom products
- Intimates/swimwear (if applicable)
- Beauty products (if opened)
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
Refunds
Once your return is received and inspected, refunds will be processed to your original payment method within 5–10 business days.
Contact Us
For questions about shipping or returns, contact us at:
Business Name: Dandelion & Dust
Email: hello@dandelionndust.com